Shipping & Returns
Items from this website can be shipped internationally by emailing your order to www.gerrardinternational.com or calling +44 (0) 345 217 1360. International shipping costs will be calculated based on order weight and destination.
Gerrard International processes most orders received before 1pm the same working day, Monday through Friday, excluding holidays, subject to your payment being processed and stock availability. Orders placed after 1pm, on Saturday or Sunday or on a bank holiday will be processed the following working day.
While we will endeavour to have your products to you as quickly as possible, please allow 5 working days from placing your order to receipt of goods for orders with a UK delivery address. International orders may be subject to slightly longer shipping times.
All purchases are subject to bank or credit card authorisation and approval prior to processing. For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does meet these criteria.
Customs and import duties are the responsibility of the customer. These charges vary and are charged when your package reaches its destination country. We recommend that customers contact their local customs office for details on how these charges are assessed and applied. Packages that are returned due to unpaid duties and customs will be charged an additional shipping fee.
UK SHIPPING & HANDLING CHARGES
FREE on all orders over £25
PRODUCT PRICING AND TAXES
Prices are subject to change at any time without prior notice. Prices shown are inclusive of UK Value Added Tax where applicable. Prices do include other taxes which may be applied in your jurisdiction.
CREDIT CARD PAYMENT OPTIONS
Gerrard International accepts Paypal and the following credit cards for online purchases:
- American Express
- Visa Debit
- Visa Electron
We hope you are delighted with your online order. If for some reason you are not entirely satisfied, you may return the item in its original, pristine condition along with your proof of purchase within 30 days from the date you receive the goods for a full refund to your original payment method.
Only items purchased on spongelle.co.uk may be accepted for return or exchange.
If you are returning an item for a reason other than damaged, faulty or incorrect product, you will have the responsibility for covering the costs of the return. We recommend the goods are adequately packed for protection and that you ship using an insured, trackable service to ensure safe and prompt return. Please retain the copy of your proof of postage when you return the goods to us. In the unlikely event we do not receive the returned parcel, carriers require that you file the tracer or claim. We cannot be held responsible for returns lost in transit.
If the product delivered is not what you ordered, is damaged or of an unsatisfactory quality, we will supply a replacement product or refund the price paid and a reasonable cost for returning the product.
HOW TO RETURN AN ORDER
Please contact Customer Services on +44 (0) 345 217 1360 (Monday-Friday, 9am-5.30pm) or email firstname.lastname@example.org with your order number, the item(s) you want to return and the reason for return. Customer Services will supply a Returns Form that you will need to complete and include alongside the products and your original packing slip or invoice for return.
Please ensure the goods are adequately packed for protection and that you ship using an insured, trackable service for safe and prompt return. You will need to obtain a proof of postage for the rare event that your return is lost in transit. We are not responsible for returned articles until they reach our warehouse. Please note that if you fail to take reasonable care of returned products, or fail to return the product to us, we will be entitled to make a deduction from the refund for any loss in value.
Gerrard International Limited
47 Theobald Street
CANCELLING AN ORDER
If you have made a purchase with us online, you have a statutory right to cancel your contract of sale within 14 days from the day you received the delivery and obtain a full refund. As we are committed to getting your order to you as quickly as possible, in most circumstances, we may not be able to amend or cancel an order once the status of an order has changed to ‘processing’. If you have made an error, please call us as soon as possible after placing the order on +44 (0) 345 217 1360 or by contacting us via email email@example.com. If your order has already been shipped, you will need to return the item(s) following our Returns Process in the event of any unwanted products. Please ensure that any unwanted goods are returned in their original, pristine condition.
If you choose to cancel/return your order within 14 days from delivery, we will refund you in full including the original cost of delivery. You will have the responsibility for covering the costs of the return for unwanted goods.
MISSING, INCORRECT OR DAMAGED ORDERS
We take the utmost care in preparing your order but in the event you receive an incomplete, incorrect or damaged order, please contact Customer Services on +44 (0) 345 217 1360 (Monday-Friday, 9am-5.30pm) or email firstname.lastname@example.org detailing your order number and the product details. If your package arrived damaged please keep the box, packing materials including the delivery note/invoice number, for inspection.
Please allow 14 working days from the date we received your returned goods back to our warehouse for your refund to be processed. The refund will be made to the original payment method used to place the order. We will refund the price paid for the goods along with the original delivery costs (if applicable). We will not refund postage costs for returning any unwanted products. If you are returning damaged, faulty or incorrect items we will happily refund a reasonable cost for returning the products back to us. We may make a deduction from the refund if the goods have not been returned in their original, pristine condition or if reasonable care has not been made to protect the returned goods from damage. In such circumstances, we shall notify you of the reduced amount due to be refunded.
Should you have any questions regarding a return, please email email@example.com.
ORDER STATUS & QUESTIONS
To verify the shipping status of your order, please log in to the My Account area or contact us
Occasionally, orders or parts of an order are cancelled by our system for various reasons, which may include:
- Items are not available
- Difficulty in processing payment information
- Cannot ship to the address which was provided
- Duplicate order was placed
- Customer request for cancellation
If your order is cancelled, you will receive an email notice alerting you to the cancellation. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact our Customer Service Department on +44 (0) 345 217 1360 or firstname.lastname@example.org.