Terms & Conditions

Last revised 11 October 2016
These terms and conditions (the "Terms") are the terms which apply when you access the website http://www.spongelle.co.uk (the "Website") or place orders to purchase any of the products made available to you on the Website. Any reference to "we"/"us"/"our" in these Terms is a reference to Gerrard International Limited (sole UK distributors of Spongelle) and any reference to "you"/"your" means you, the user of the Website. By accessing this Website or when you place orders to purchase any of the products on the Website you agree to be bound by these Terms. We recommend that you keep a copy of these Terms for future reference. These Terms are only available in the English language.
We reserve the right to add, change, modify or delete portions of these Terms at any time without notice including for legal, regulatory or security reasons. If we do this, we will post the changes to these Website terms on this page and will indicate at the top of this page the date these terms were last revised. It is your responsibility to check the Terms for changes. If you do not agree to any of the Terms then you can simply stop using the Website at any time. If you have any questions, concerns, or comments about our Terms please email us at info@gerrardinternational.com.

  • We are Gerrard International Limited, a company registered in the United Kingdom, under registration number 2691027 and our registered address is NNC House, 47 Theobald Street, Borehamwood, Hertfordshire, United Kingdom, WD6 4RT.
  • If you have any questions, complaints or comments on this Website then you may contact us on info@gerrardinternational.com.

Your order via our online store constitutes an offer to us to buy the products you select from the Website. All orders are subject to availability and to acceptance by us. We reserve the right to refuse to accept an order. All communications will be addressed to the email address you supply when you register

Before placing an order you can view and amend your order details at any time by clicking on the 'Shopping Bag'.

Once you have placed an order for goods you will receive a 'Confirmation Email' that your order has been received (see below). This email will include a summary of the details of your order, which we would recommend that you print out and keep for your own records. The 'Confirmation Email' does not constitute our acceptance of your order; it merely records the fact that you have placed the order. Please check that all details in the 'Confirmation Email' are correct. If not, or if you do not receive a 'Confirmation Email' please contact us on info@gerrardinternational.com.

You may select items from our range of products, details of which will be added to the 'Shopping Bag' by clicking on the 'Add to Bag' button. By clicking on the 'Checkout' button in the 'Shopping Bag', you submit an offer to buy the goods in the 'Shopping Bag'. We will send an email when we have packaged your goods which shall constitute our acceptance of your order (the 'Acceptance Email') at which point a binding contract of sale for products will be concluded between you and us. This email will also constitute our acceptance for the provision of delivery services. We will file a copy of any orders that are accepted by us.
To make it easier for you to order products when using the Website, we offer you the opportunity to register for a personal account. If you take advantage of this opportunity any personal data that you provide us with as part of your account will be stored in our database and need not be entered with each new order; it will be entered into the order form automatically.

To register, you must supply us via the online registration form with the following information: your name, password and email address. Billing and delivery addresses can be added once registered. Once you click on the 'Create an Account' or 'Save Address' button this information will be stored in our customer database. You can access, update or correct your personal account details via the 'My Account' button. We will only use the stored data in accordance with our Privacy Policy.

You are responsible for maintaining the confidentiality of your password and account details and are responsible for all activities that are carried out under them. We do not have the means to check the identities of people using the Website and will not be responsible for losses suffered by you where your password or user name is used by someone else unless this is due to our negligence. You agree to notify us immediately by email to info@gerrardinternational.com or by phone on +44 (0)345 217 1360 if you become aware or suspect any unauthorised use of your password or username.
By accepting the Terms you confirm that all information and details provided by you to us (including on registration) are true, accurate and up to date in all respects and at all times.

You agree that in using the Website you will not: (i) use the Website in any way that causes, or is likely to cause the site or access to the site to be interrupted, damaged, or impaired in any way; (ii) use the Website for any purpose that could damage the name of spongelle.co.uk, Spongelle (and associated sub brands) or Gerrard International Limited or any goodwill attached to the Website; (iii) use the Website for criminal, fraudulent or illegal activity or in any manner which would cause harm or distress to any third party; (iv) access or attempt to access the accounts of other users or attempt to penetrate the Website security measures; nor (v) use the Website for any purpose other than your personal use.

We reserve the right to suspend, restrict or terminate your access to the Website at any time without notice if we have reasonable grounds to believe that you have breached any of these restrictions or if we suspect fraudulent account activity or behaviour. This shall not limit our right to take any other action against you that we consider appropriate.
For full details of our delivery and returns policy, please visit our 'Delivery & Returns' page.

The price of a product shall be as stated on this Website at the time you place your order except in the case of obvious error. We try and ensure that all prices on our Website are accurate but errors may occur. If we discover an error in the price of a product you have ordered, we will not be liable to supply that item to you at the stated price, provided that we notify you before we despatch the item to you. In those circumstances, we will inform you of the correct price to you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel payment will be refunded to the card used to make payment.

We are proud to offer free delivery on all orders of £45.00 and over. Dependent on parcel size, weight, content and destination, delivery is made by Royal Mail or a suitable courier partner.

We accept payment by debit or credit card and PayPal only. Payment will be debited from your account at the time of or shortly after you have placed your order.

You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. Fraudulent use of credit cards will be reported to the relevant authorities. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be responsible for any delay or non-delivery. We are not obliged to inform you of the reason for the refusal.

We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.
From time to time we issue Promotion Codes. We have a Promotion Code box situated at the "View Bag" page where codes can be entered. You must take care when entering codes as they are case and space sensitive. You may only redeem one code at a time so we advise you to choose the promotion best suited to your purchase. Unless stated Promotion Codes cannot be used in conjunction with any other offer including sale items. Please note that exclusions may apply. Please read the terms of each promotion carefully.

If you have any questions about the use of Promotion Codes please email info@gerrardinternational.com.
You have certain rights under the law. These include that any products supplied by us will be of satisfactory quality and fit for their intended purpose. Nothing in these Terms is intended to affect these statutory rights. For more information about Your statutory rights contact Your local Citizens Advice Bureau or Trading Standards Office.

If we breach these Terms we shall only be liable for losses which are a reasonably foreseeable consequence of such a breach, up to a maximum of the purchase price of your order. Losses are foreseeable where they could be contemplated by you and us at the time of entering into this agreement.

Information provided about the products on the Website is intended to be used for educational or informational purposes only. While product images have been created to be an accurate-as-possible colour representation, they may not be 100% true to the actual product and should be used as an indication only.

The statements and products are not intended to diagnose, treat, cure or prevent any condition or disease. Please consult with your own doctor or health care practitioner regarding the suggestions and recommendations made on the Website.

With current technology it is not possible to develop and operate computer programs (software) and data processing systems (hardware) entirely without error, or to rule out any unpredictable events in connection with the internet. We provide no guarantee for the constant and uninterrupted availability of the Website.

We are not responsible for:

  • losses not caused by our breach;
  • indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us at the time of entering into this agreement, for example loss of profits or loss of opportunity;
  • failure to provide the Website or to meet any of our obligations under this agreement where such failure is due to Events Beyond Our Control.
  • "Events Beyond Our Control" means any cause beyond our reasonable control which prevents us from providing the Website or fulfilling any of our other obligations under this agreement and includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident, terrorist activity and acts of God.
Your use of the Website grants no rights to you in relation to copyright, design rights, trade marks or other of our intellectual property rights (or the intellectual property rights of third parties).

We provide the Website to you solely for your personal, non-commercial use. You may electronically copy and print only those areas of the Website which are required in the process of using the Website as a shopping resource. The content of the Website may not be used for any other purpose without our express written permission.

If you wish to make use of any material on our Website other than that set out above, please address your request to Info@gerrardinternational.com.
We will do our best to resolve any disputes over these Terms. If you wish to take court proceedings against us you must do so within the United Kingdom. Relevant United Kingdom law will apply.

If any of these Terms are found to be invalid by any court or regulator, the other Terms shall continue to apply.

Please let us know if you have any questions or complaints regarding the Website. You can contact us by emailing info@gerrardinternational.com or writing to us at the following address: Gerrard International Limited, NNC House, 47 Theobald Street, Borehamwood, Hertfordshire, UK, WD6 4RT.
Please use caution and common sense when using the Website. We cannot guarantee in any way that other members are always honest and acting in good faith, although we will bar or suspend any members who, in our discretion, we feel are abusing the spirit of the Website and who fail to comply with these terms.

We may elect to offer community features on this Website, such as message or bulletin boards, forums, and chat rooms. In such events, we will not assume any obligation to monitor, filter, censor, edit, or regulate information or content provided by you or third parties on this Website, although we reserve the right to do so in our sole discretion. We do not endorse, warrant the accuracy or reliability of, or assume any liability in connection with any such information or content provided by users or other third parties.

As to any information or content that you upload or post to this Website, you represent and warrant to us that you have the right and authorization to do so without the consent of any third party. You also agree not to upload or post to this Website: (a) infringing, defamatory, obscene, pornographic, threatening, abusive, violent, illegal, rude, harassing, or otherwise improper content, (b) viruses or other harmful items, or (c) content with a commercial purpose (such as offers to sell products or services or attempts to solicit funds or advertise products or services).

We reserve the right, in our sole discretion, to adopt additional rules in any community area and to condition access to any such community features by any individual or group in accordance with age, geographic, or other criteria, to deny or restrict access by any individual or group who fails to meet that criteria or by anyone who fails to comply with our criteria or rules at any time, and to change or modify the criteria or rules at any time. We also reserve the right (but do not assume any obligation), in our sole discretion, to delete any postings on this Website that violate this User Agreement and to deny access by any user to this Website.
The review feature is available on the understanding that product reviews will be posted in good faith based on a user having trialled a product, to offer a helpful and truthful opinion of the product. All reviews are subject to approval and by submitting a review, it is not guaranteed to appear on the website.

If you submit a review, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.

You grant Gerrard International Limited the right to use the name and any image that you submit in connection with such content, if they choose.

You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content.

You agree to perform all further acts necessary to perfect any of the above rights granted by you to Gerrard International Limited, including the execution of deeds and documents, at the request of Gerrard International Limited.

You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to Gerrard International Limited:

The content and material is accurate;
Use of the content and material you supply does not breach any applicable miicosmetics.com guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify Gerrard International Limited for all claims brought by a third party against Gerrard International Limited arising out of or in connection with a breach of any of these warranties.

Winners of any review competition will be notified by email. Failure to respond to our notification email within 20 days will result in the prize being forfeit

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